Client References

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Customer Service Training Plantation Golf Resort and Spa

 

The Plantation Golf Resort & Spa – Florida

Mr. Toby Franklin certainly surpassed all expectations we at the Plantation had for any hospitality orentation and training programs...

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Service Training Sea Crest Beach Hotel

The Sea Crest Beach Hotel – Cape Cod

Toby Service Specialists provided to us an individualized and detailed training program that has made it possible for us to promote confidence in our team leaders...

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Service Training Harbor View Hotel and Resort


The Harbor View Hotel & Resort – Martha’s Vineyard

Since April of 2008, Toby Service Specialists has been providing our properties with an extensive repertoire of tools and training that have enabled our staff to genuinely understand and exhibit the "Heartfelt Service" that makes our guest experience truly exceptional.

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Customer Service Training Hotel Corque

Hotel Corque – California

He was flexible in the delivery schedule and accommodated our specific needs to be sure that his program could align with our unique and constantly evolving structure and workforce.

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Customer Service Training Dolder Grand

The Dolder Grand – Switzerland

Service Training Chumash Casino and Resort


The Chumash Casino Resort – California

What benefits our organization the most is the ability to continually develop the TOBY program from within, through the revisions and the maintenance of the training materials Mr. Franklin provided for each area that he worked with.

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Customer Service Training Ojai Valley Inn and Spa

The Ojai Valley Inn and Spa – California

He assisted us recently in Ojai, California as a training consultant and helped us in securing our AAA 5 Diamond Award for 2007.

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Service Training Mauna Lani Resort

The Mauna Lani Resort and Bungalows – Hawai’i

The success of Mr. Franklin's training can be felt...

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Customer Service Training Pangkor Laut Resort and Spa

Pangkor Laut Resort and Spa – Malaysia

Mr. Franklin has developed service standards and protocol, and trained the staff in same.

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Service Training Tanjong Jara Resort and Spa

Tanjong Jara Resort and Spa – Malaysia

I do not hesitate to recommend his services to your company.

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Customer Service Training Ritz Residence

The Ritz Residence – Malaysia

The efficacy of his training is proven by our guest satisfaction and comments.

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Service Training Cameron Highlands Resort

Cameron Highlands Resort – Malaysia

For the past three years Mr. Franklin has worked with our company providing training and operational guidance.

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Customer Service Training JW Marriott

The JW Marriott – Malaysia

Mr. Franklin has developed service standards and protocol, and trained the staff in same.

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Service Training Paradise Resorts

Paradise Resorts – Japan

With his attention to the specific needs of our company...

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